TOP FAQ

General Questions
  1. What do you do?

    We are an academic writing company delivering all kinds of educational assistance. We have an experienced writing team composing essays, research and term papers, various kinds of coursework, proofreading and editing of works, and involving in dissertation writing services.
  2. Is it ethical?

    Using our service is completely ethical from an educational viewpoint, since we do not study for clients. Instead, we provide resource materials for research support and further development in written works. Hence, all products serve for reference use only, and are not subject to any ethical concerns.
  3. Is it confidential?

    All our communication is completely confidential, and all your personal and payment data shared with us during order placement is kept between you and us. We never share clients’ data with third parties for any purposes, which secures all your information and leaves your identity intact.
  4. In what format do you deliver papers?

    Our writers work with all known academic formats including APA, MLA, Harvard, Oxford, Chicago/Turabian, etc. If the format of your educational institution differs from these standards, please send us the guide and our writers will adapt referencing and format to it. As for the format of paper’s delivery, you get it to your personal cabinet at the site.
Work progress
  1. What do I need to do to make an order?

    First, you should fill the order form with mandatory details helping us to calculate the price, such as the length of paper, number of sources, deadline, topic, and complexity level of the assignment. After getting this information, we produce a quote for your order and after you pay for it, we start the work.
  2. When will my assignment be completed?

    It all depends on the deadline that you set; papers of different urgency are priced differently, so please select the deadline you need and place the order afterwards. We cannot guarantee delivering the paper days before the deadline, but do not violate deadlines as well. Hence, you may expect the paper to be delivered right around your estimated deadline.
  3. What to do if I am not satisfied with the paper?

    We try to deliver the best quality of works to all our clients, but sometimes a misunderstanding mat happen, and the writer may get you wrongly. In such cases, we provide you with an opportunity for free revisions — just set the order on a revision status and contact your writer with revision remarks.
  4. To whom should I turn with questions/suggestions/complaints?

    Our support team works on all additional issues related to the process of work. They make sure you understand the process and resolve all emerging problems and questions. Please turn to one of our support managers or the QA department for a quick and effective resolution of the challenges you face.
Writers
  1. Who will compose my paper?

    All our writers are carefully selected based on the competency and skill criteria; a mandatory minimum requirement is for them to have a Master’s or PhD degree in some professional area. They pass grammar and writing tests and are interviewed in terms of academic integrity. 90% of writers are ENL, while about 10% of ESL writers are also employed in our team to service foreign students with specific requirements of keeping their text plain and simple.
  2. Can I choose the writer?

    Yes, you can indicate a preferred writer’s ID when registering the order at our site, or communicate with several bidders on your project to find out their level of expertise and decide whom to entrust your assignment.
  3. Can I view the writer’s work samples?

    Yes, this option is available at our site for an extra charge. All writers supply some work samples to our system for clients to be able to assess their level of professional competence and writing style. Please contact support to find out details of its use.
  4. Can I communicate with the writer?

    Yes, you can communicate with the writer via our messaging system on the site. Any direct communication or exchange of personal details is banned for confidentiality purposes.
Payment
  1. How can I pay for the paper?

    Our payment system is highly flexible and convenient for users, since it is able to process virtually all kinds of payments instantly and securely. If you do not see the suitable payment method in the list of our options, please contact one of our support managers to discuss it.
  2. Is your payment system safe?

    Our pricing is well at the middle of the market offers existing in the academic writing sphere nowadays. Sure, there are cheaper providers, but keep in mind that such economy may come at a cost. ENL writers charge quite high prices for their writing services, and we correspondingly compensate such high quality of writing with above-the-average pricing. Cheap services are usually provided by ESL writers from third-world countries, which may result in receiving poor-quality products.
  3. Do you offer discounts?

    Yes, we offer a number of ways in which you may save costs on ordering from us. Sign up for our e-mails and you will be the first to find out our special and seasonal offers, sales, special discounts, and other attractive options. We also offer reduced pricing for returning customers and for large orders.
Quality
  1. Are the papers original?

    Totally. We take proper care about the authenticity of all texts produced for our clients, and check all papers twice with premium-level plagiarism checkers before delivering them to you. In such a way, you minimize the risk of plagiarism accusations and problems, which is a guarantee of flawless quality.
  2. How do you guarantee quality of papers?

    Besides a rigorous plagiarism check system, we also subject all papers to a QA review before delivery to clients. This process involves editing and proofreading of a paper by a professional editor on the subject of its quality, so minor typos or formatting pitfalls are corrected even before the paper gets to you.
  3. I have not received my paper on time, what should be done?

    That’s a serious problem that we always try to prevent, but if this still happens to you, urgently contact our support managers for getting in touch with the writer. There must be some serious emergency preventing his/her delay of the paper; in all other cases, deadline violation is severely punished.
  4. Do you offer refunds for low quality of writing?

    Yes, please visit our Money-back Guarantee section to find out more on the subject. This is what happens very rarely, but to guarantee full coverage of clients and protection from low-quality products, we have introduced a refund policy. So, if you see that the paper is totally wrong and poor in quality, file a refund request to our QA department, the issue will be investigated within 5 business days, and if your claims are found reasonable, the full refund is issued within the next 14 business days.